Frequently Asked Questions
Everything you need to know about your JW PEI shopping experience.
What materials are JW PEI bags made of?
Our bags are crafted using high-quality vegan leather made from recycled plastic bottles. We are committed to sustainable fashion and never use animal-derived materials.
How long does shipping take?
Standard shipping typically takes 7-15 business days, while express shipping takes 3-7 business days depending on your location. You will receive a tracking number via email once your order ships.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition with all tags attached. Please note that shipping fees for returns are the responsibility of the customer.
Are there any duties or taxes for international orders?
Import duties and taxes may apply depending on your country's regulations. These charges are usually collected by the carrier at the time of delivery and are not included in our shipping rates.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. You can also track your status directly on our website using your order number.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.